FAQ
Installations
How do I set up the Track Any Phone – iLocateMobile App?
Download the Track Any Phone app from Google or Apple app Stores. You can find your track phone location under “My Location” tab for premium subscribers. To locate added phones in your account please follow the below steps
a) Add the phone numbers whose track phone location you want to your account.
b) An Invitation code will be generated for each phone number added to your account.
c) Download the Track Any Phone – iLocateMobile app on the other phone which you want to track and give him/her the Invitation code. Once the invitation code is entered, you can track phone of the other person with their consent. Please note that the consent is pretty much important while tracking phone location of the other person as they are always aware that there phone is getting tracked and they can also stop phone tracking whenever they want.
What is an Invitation code?
An invitation code is a code which is generated whenever user adds a phone number of other person to his/her account. The other person being tracked, has to download the Track Any Phone app on his/her phone and insert the invitation code.
This unique code is one-time use. The Invitation code has a validity period of 30 days and if it is not used within the stipulated time period the invitation code will expire.
In case the Invitation code has expired the account holder has to generate new invitation code by deleting and re adding the same phone number again to his/her account.
Invitation code could not be bought. It can be generated by all the users, free or premium. It’s not a promo code.
How to insert the Invitation code?
To insert the Invitation code please follow the below steps
a) Download the Track Any Phone app on the phone which you want to track.
b) Select the option “I have an Invitation code” from the given options.
c) Insert the code and the phone number and it is done.
Please make sure Location settings are turned ON in the phone which you want to track for GPS tracker to get proper location details.
Android Users:
You can close the app and still get the track phone location of the other phone which you want to track. It is not necessary for the app to run in the background.
iPhone and iPad Users:
The app needs to run in the background in order to get the track phone location.
Can two users/parents track the same phone number?
Yes 2 parents can track the same phone number. Both the parents can monitor the phone number provided each of the parent have setup their own account on Track Any Phone app and added the number of the child for family tracking and the child has given them the consent for location tracking.
In case if someone else tries to add the same phone number to their account rather than the 2 parents for third account, it will not be allowed due to security reason.
Thus locate any phone app will only allow both the parents (mother and father) to track phone number of their child/children.
Does the locate any phone app drain my phone’s battery?
No the locate any phone app does not drain your battery. If GPS is switched ON all the time location tracking accuracy will be very good but it may drain your battery to some extent.
In order to optimize the battery, keep the phone location tracking setting to mixed mode instead of only GPS mode which may cause accuracy to suffer to certain extent.
How can I view the Invitation code for added mobiles to my account?
The Invitation code will be visible only for those phone’s who have not yet accepted your invitation for family tracking.
To view the Invitation code please follow the below steps:-
a) Open the locate any phone app on your phone.
b) Open the Menu.
c) Select Edit/Delete Added Mobile option.
d) You can view the Invitation code for all the users who have not yet accepted your invitation for family tracking.
Basic Question’s
How is Track Any Phone app useful for me?
Track Any Phone is a location tracking app that helps you to track phone location of your own, family and friends with their consent. We have crossed more than 5 Million downloads on google play store.
Which Platform Support Track Any Phone App?
Track Any Phone works on Android and iPhone and iPad devices. You can download the app from Google Play Store and Apple App store.
Is Track any phone – ilocateMobile app free?
Yes, Track Any Phone is free for lifetime. In the free version you can track yours and Added child Realtime location. If you like the free version of the app then you can go for the premium subscription of the app. Premium subscription of the app offers additional features.
Can I locate my lost or stolen device if Track Any Phone app was not installed on the phone?
No. You will not be able to locate your lost or stolen phone with Track Any Phone unless the locate any phone app was installed on the phone prior to the device being lost or stolen. Also location services need to be enabled in order to track phone location.
In case of any doubt, how can I contact you?
You can get in touch with us at support@ilocatemobile.com for all your queries. We will be very much happy to help you out.
Can I use locate any phone app on my Microsoft/Windows phone?
No, at present the locate any phone app is not there in the Microsoft/Windows app store . We will launch the Microsoft/Windows version of our locate any app very soon.
Can I request any new features or changes in the locate any phone – iLocateMobile app?
Yes, you can suggest us any new features or changes that you wish to see in the next version or update of the locate any phone app. You can email us your suggestions at support@ilocatemoible.com.
If you don’t tell us…it may never happen!
Locations Related
Is two way tracking possible in Track Any Phone app?
Track Any Phone is a one-way location tracking app. You can track a phone of others but they cannot track you back. You can check your own location history in “My Location“ tab for premium subscribers only.
Can I track someone’s location without their knowledge or consent?
No, it is not possible to track someone’s phone location using family locator app without their knowledge or consent. You need to take their approval in order to track their phone location. The family locator app has to be installed in the phone which you want to track otherwise you cannot track them.
Why is location result not getting updated on the phone which I want to track?
Location tracking result not getting updated on the phone which you want to track can happen due to one of the following reasons
a) The Location tracking settings are turned OFF in the phone which you want to track.
b) The Track Any Phone app is uninstalled on the phone which you want to track.
c) The phone does not have an Internet connection.
How can I improve the location accuracy?
In order to improve location accuracy please make sure that GPS is turned ON and the results will be much better with higher accuracy.
Turning GPS on for your phone does not improve the accuracy of the phone numbers which are added to your account they must also turn ON the GPS on their phone too.
If the GPS is turned off, then we get the location details by Wi-Fi or by network service which may be not be very accurate.
Can I view Location History?
Yes you can view your location history of your own phone location under “My Location” tab for premium subscribers.
You need to be a premium subscriber of the app in order to view the location history of your own phone. Premium users can view 30 day’s location history for all the added phones in their account.
Security & Privacy Related
Will you share my location details with any one?
No, we don’t share any of our your details with anyone under any circumstances.
Do you send any kind of notification either email or text message to the phone number being tracked?
No, we don’t send any kind of notification to the phone number which is being tracked. Please note that locate any phone is not a Spy software.
The phone tracking is done with the consent of the other person and the other person is always aware that his phone location is getting tracked by GPS tracker and locate any phone app has to be downloaded on the phone which you want to track.
Account / Profile Related
How do I change my password?
To change your password please follow the below steps:
a) Open Track Any Phone app
b) Go to menu
c) Select Change Password
Now you can change the password as per your requirement.
I forgot my password. What to do now?
In order to resent the password please follow the below steps:
a) Open locate any phone app
b) Click on the forgot password button/link
c) Enter your registered email address
The password will be emailed to you immediately at your registered email address and now you can access your account.
How do I cancel my free account subscription?
To cancel your free account subscription, please follow the below steps
a) Open Track Any Phone app
b) Open the Menu
c) Select “My Profile“
d) Select “Delete Account “option to cancel your free trial subscription.
Can I use same account after upgrading or changing to a new phone?
Yes, you can use your same account of family locator app even after upgrading or changing your phone.
But due to security reasons you need to get in touch with our support team at support@ilocatemobile.com for more details and they will do the needful to activate your account for your new phone.
So now you can enjoy your old account on new phone without any troubles and use track any phone app with out any issues.
Can I use same account after changing my phone number?
No, you cannot use the same account with new phone number. You need to setup new account with locate any phone app with your new phone number and use that account.
What are the features of Premium Version of Track Any Phone and how much does it cost?
The features of premium version of Track Any Phone are as follows:
Android Users:
a) No Ads
b) Add up to 10 phones in your account.
c) Enjoy location history of 30 days for all added phones
d) Set more than 2 places in your premium account.
d) Pay per month or pay Yearly (pay only for 10 months)
iPhone and iPad Users:
a) Only Banner ads
b) Add up to 10 phones in your account.
c) Enjoy location history of 30 days for all added phones
d) Pay per month or pay Yearly (pay only for 10 months)
The cost of the premium monthly subscription pack is $6.99 per month and $69.99 yearly.
In case of yearly subscription, you only pay for 10 months and save on two months subscription charges.
How do I add phone number which I want to track to my account?
To add phone number which you want to track to your account, please follow the below steps
a) Open Track Any Phone app
b) Click on Add Mobile to Locate button / link
c) Enter the name and number of the phone which you want to add.
d) Click continue button / link
How do I delete phone number added to my account?
To delete phone number to your account, please follow the below steps
a) Open Track Any Phone app.
b) Open the Menu
c) Select Edit / Delete Added phone option
d) Delete the phone which you want to remove from your account.
How do I purchase the Track Any Phone Premium subscription?
To purchase the Premium subscription please follow the below steps:
a) Open the Track Any Phone app on your phone
b) Open the Menu
c) Select Upgrade to Premium button/ link
d) You can purchase the premium subscription of locate any phone app for one month at $6.99 or for one year at $69.99 (pay only for 10 months)
How do I cancel my premium account subscription?
You can cancel your premium account subscription anytime by uninstalling the locate any phone app from your phone.
Also be aware that along with uninstalling the locate any phone app you also need to cancel your subscription from app store also for locate any phone app. So that you are not billed again for your premium subscription. In case if you fail to cancel the premium subscription from the app store you may be billed again next time
For any help or any queries regarding your account you can also email us at support@ilocatemobile.com. We will be always there to help you out
Do you accept payment by PayPal?
No, we don’t accept payment by PayPal at the time being. All our payments are collected by Google Play Store for Android and by Apple App Store for iOS.